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I think the counter point of this is being kind when people report bugs that aren't bugs. If users encounter a weird result, report it, and have someone call t
by ethbro 9y ago
I think the counter point of this is being kind when people report bugs that aren't bugs.
If users encounter a weird result, report it, and have someone call them an idiot because they misunderstood a nuance of the system... they're probably not going to take the time to report next time around.
(And I get it, there's that common issue that people consistently misunderstand and you continually get reports about. But each one of those users might also be a user who finds a real bug next time.)
- lomnakkus 9y agoI think your parenthetical probably explains the dismissive attitude many upstreams have, but I would argue that if so many people are (consistently) misunderstanding your software then there's probably a UI/UX/education problem that needs fixin'... (Not saying it's easy, but it's a sign...)
- alkonaut 9y agoSomeone said, somewhere: User files bug that isn't a bug: bad/rookie dev: omg dumb user good dev: closes bug issue, files new issue to fix docs.