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The support tech seems like she was being genuinely caring, even if she shoved her foot in her mouth a bit. Thanks to this poster, she'll lose her job. Good wor

The support tech seems like she was being genuinely caring, even if she shoved her foot in her mouth a bit. Thanks to this poster, she'll lose her job. Good work, lady!

munchbunny 9y ago
Here's the exact wording: "And I wish you will get a better job soon." I'm used to hearing tense/mood mistakes in verbs (especially would vs. should vs. will) coming from people who have English as a second language. For example, I'm used to hearing something like "I wish you will do well on your test", which in context clearly means "good luck with your test" and not "why can't you do better on your test?" Maybe the support person actually said something cruel. But based on my experiences with ESL speakers, it feels much easier to believe that the Adobe support person meant well but lacks a native speaker's grasp on the connotations of English verb conjugation.
- BugsJustFindMe 9y ago
  So you're saying that Adobe's English language support should be provided by native English speakers. Many would agree. But it's obviously not the case here.
  - someguydave 9y ago
    why bother? I suspect that the vast majority of the time the non-native speaker muddles through and in the rare cases (like this one) where it becomes a "viral problem" the higher-ups can sprinkle some goodies on people to make the problem go away. I imagine their current arrangement is cheaper than paying highly fluent English speakers in the first place.
  - munchbunny 9y ago
    I wasn't saying that. I was just pointing out why this might be a miscommunication of good intent rather than a malicious statement, which is the subtext of the title of the post and the accusation in the actual tweet. I personally think that, since English is an international language, Western native English speakers (myself included) should learn to forgive a certain degree of linguistic foreignness when talking to English speakers in general. Many English speakers have a perfectly good grasp of English for professional work, including support problem solving, so they are fluent enough to be competent and polite even if they might miss social nuances in casual or personal settings.

The support tech seems like she was being genuinely caring, even if she shoved her foot in her mouth a bit. Thanks to this poster, she'll lose her job. Good work, lady!

munchbunny 9y ago

Here's the exact wording: "And I wish you will get a better job soon." I'm used to hearing tense/mood mistakes in verbs (especially would vs. should vs. will) coming from people who have English as a second language. For example, I'm used to hearing something like "I wish you will do well on your test", which in context clearly means "good luck with your test" and not "why can't you do better on your test?" Maybe the support person actually said something cruel. But based on my experiences with ESL speakers, it feels much easier to believe that the Adobe support person meant well but lacks a native speaker's grasp on the connotations of English verb conjugation.

BugsJustFindMe 9y ago
So you're saying that Adobe's English language support should be provided by native English speakers. Many would agree. But it's obviously not the case here.
- someguydave 9y ago
  why bother? I suspect that the vast majority of the time the non-native speaker muddles through and in the rare cases (like this one) where it becomes a "viral problem" the higher-ups can sprinkle some goodies on people to make the problem go away. I imagine their current arrangement is cheaper than paying highly fluent English speakers in the first place.
- munchbunny 9y ago
  I wasn't saying that. I was just pointing out why this might be a miscommunication of good intent rather than a malicious statement, which is the subtext of the title of the post and the accusation in the actual tweet. I personally think that, since English is an international language, Western native English speakers (myself included) should learn to forgive a certain degree of linguistic foreignness when talking to English speakers in general. Many English speakers have a perfectly good grasp of English for professional work, including support problem solving, so they are fluent enough to be competent and polite even if they might miss social nuances in casual or personal settings.