The real story here seems to be that the support person had a poor grasp of English. The real outrage should be Adobe's lack of quality control on their support

The real story here seems to be that the support person had a poor grasp of English. The real outrage should be Adobe's lack of quality control on their support platforms. And I don't hold it against the support person either. Whether they learned English as a second language or are just not particularly good at it, Adobe sets up their support centers and it's there responsibility to make sure that their (Adobe) customers receive clear and appropriate communications.