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GOG's fake-refund policy of "work with support to prove the game opens" is illegal in Australia and probably most countries with consumer protection laws. They
by benologist 9y ago
GOG's fake-refund policy of "work with support to prove the game opens" is illegal in Australia and probably most countries with consumer protection laws. They're no better at respecting their customers than Valve, they just misrepresent it better.
- Thimothy 9y agoThese days you can finish most modern AAA games in the time countries with decent costumer laws let you refund a product. Not to say that with GoG DRM-free policy, you could buy the game, download it, and ask for a refund in no-time. I find GoGs policy a nice middle ground to Steam, on one side, and ruining their business as you suggest, on the other.
- benologist 9y agoThe assumption that anyone seeking a refund is trying to screw the company is how criminal policies at companies like Steam and GOG evolve. It's actually easy to identify the bad people while maintaining a legal and ethical policy for customers - two distinct groups.