My Steam refund story: Bought a shitty game, asked for a refund but because said shitty game crashed and "ran" overnight, they denied my refund because I "play

My Steam refund story: Bought a shitty game, asked for a refund but because said shitty game crashed and "ran" overnight, they denied my refund because I "played" for 25 hours straight. It was $5 so I let it go, but I received no response to my follow up regarding the reason why there was time logged. Bad support.