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I'm not surprised, Chargebacks are inordinately expensive for the company. The initial cost is usually over $25 regardless of the size of the charge. [1] I ca
by redm 9y ago
I'm not surprised, Chargebacks are inordinately expensive for the company. The initial cost is usually over $25 regardless of the size of the charge. [1] I can go up from there. If they fight it, which they will likely loose because CC companies stick behind card holders, it will cost more.
To ensure they don't get more chargebacks, they have little choice but to block your account. Most companies will do whatever they can to avoid a chargeback. It's better to start there if you want to maintain a relationship.
[1] https://chargeback.com/chargeback-fees-processor-library/ https://chargeback.com/chargeback-fees-processor-library/
- JohnTHaller 9y agoI know. I experience quite a few with PortableApps.com with open source donations. Unfortunately, if you use something like PayPal, you have to monitor every donation and reverse any suspicious ones and eat the cost regularly. You even have to maintain your own internal list of what email addresses have committed fraud before because PayPal doesn't ban them.
- patrickread 9y agoHaving been involved with chargebacks from both the consumer and company perspective, for the company, it can be really frustrating when customers chargeback without ever trying to contact you. Often, the company is happy to rectify the situation if you contact them, because like you said, chargebacks can be expensive per transaction. In my experience, sometimes consumers will run a chargeback even for legitimate purchases. For example, a spouse will run through a credit card statement and do a chargeback if they don't recognize a purchase, without even checking with their partner. Then, the credit card company often sides with the consumer despite evidence, and if you sold a tangible good, you're SOL.