I plaid a game a while back that was stuck in the tutorial level. The game company said that it was a known bug and that they would provide a fix for it. The fi

I plaid a game a while back that was stuck in the tutorial level. The game company said that it was a known bug and that they would provide a fix for it. The fix never came. Steam tried to claim this same thing with me. Yes I was entitled to a refund despite having tried to change settings and despite being in the main menu of the game.