4 ms·

> I had a few hours registered to a game I could never get to work beyond a few turns but since I "played" it I was not entitled to a refund. Cough, ahem, No M

> I had a few hours registered to a game I could never get to work beyond a few turns but since I "played" it I was not entitled to a refund. Cough, ahem, No Man's Sky... According to Steam I'd played around 40 hours, but in reality most likely <10 hours active and stupidly left the game idling a couple of nights which racked up the hours. I tried to get a refund from Steam and was refused, I then tried a charge back from PayPal and Steam stepped in and more or less told me that if I continue down this road I'll be locked out of all my games. A few lessons learned: 1. Don't pre-purchase games 2. Wait a couple of weeks for real gamer reviews 3. Avoid Steam/digital distributions for higher value games. This has certainly soured me from buying anything costing more than a few quid on Steam.

slantyyz 9y ago
>> 1. Don't pre-purchase games >> 2. Wait a couple of weeks for real gamer reviews I know it's hard to do if everyone you know's playing the latest hotness, but if you can wait a few months, you can usually get the game heavily discounted in one of Steam's (or Humble, Green Man or other Steam key sellers) quarterly sales. I used to buy my games on release date at or near full price, but these days I try very hard to wait as long as I can for them to get heavily discounted. When you pay much less than full price, the sting is lessened if you chalk up too many hours to get a refund.
- Delameko 9y ago
  Yeah, this is the same with me. The last game I bought at full price was watch_dogs, and I felt ripped off that most of the season pass content was the same copy and paste missions as the rest of the game, with only one proper DLC. Last month I bought Dishonored 2 for £10 and Deus Ex: Mankind Divided for £8, roughly six months after release (when they were £60).
- teh_klev 9y ago
  > but if you can wait a few months & > playing the latest hotness To be honest NMS is the only game I've paid for prior to the release date, and even then I only paid for it a week beforehand. I'm not a huge gamer (with the exception of dipping into Eve Online no and then). But NMS was hugely attractive to me, less so from the gamer/press hype, but from all the things Sean had talked about and demo'd. That'll learn me.
josefresco 9y ago
According to Steam I'd played around 40 hours, but in reality most likely <10 hours active and stupidly left the game idling a couple of nights which racked up the hours. THIS. I posted my own comment, but I also suffered from the same crash/hang refund issue. The game was so unplayable I gave up, and shut down my Steam link. Unbeknownst to me, it was still running and therefore Steam refused my refund, and didn't reply to my follow up.

slantyyz 9y ago

>> 1. Don't pre-purchase games >> 2. Wait a couple of weeks for real gamer reviews I know it's hard to do if everyone you know's playing the latest hotness, but if you can wait a few months, you can usually get the game heavily discounted in one of Steam's (or Humble, Green Man or other Steam key sellers) quarterly sales. I used to buy my games on release date at or near full price, but these days I try very hard to wait as long as I can for them to get heavily discounted. When you pay much less than full price, the sting is lessened if you chalk up too many hours to get a refund.

Delameko 9y ago
Yeah, this is the same with me. The last game I bought at full price was watch_dogs, and I felt ripped off that most of the season pass content was the same copy and paste missions as the rest of the game, with only one proper DLC. Last month I bought Dishonored 2 for £10 and Deus Ex: Mankind Divided for £8, roughly six months after release (when they were £60).
teh_klev 9y ago
> but if you can wait a few months & > playing the latest hotness To be honest NMS is the only game I've paid for prior to the release date, and even then I only paid for it a week beforehand. I'm not a huge gamer (with the exception of dipping into Eve Online no and then). But NMS was hugely attractive to me, less so from the gamer/press hype, but from all the things Sean had talked about and demo'd. That'll learn me.

josefresco 9y ago

According to Steam I'd played around 40 hours, but in reality most likely <10 hours active and stupidly left the game idling a couple of nights which racked up the hours. THIS. I posted my own comment, but I also suffered from the same crash/hang refund issue. The game was so unplayable I gave up, and shut down my Steam link. Unbeknownst to me, it was still running and therefore Steam refused my refund, and didn't reply to my follow up.