I've had a support ticket open with them for over 30 days and not a single human response. There were two automated messages stating that they were backlogged,

I've had a support ticket open with them for over 30 days and not a single human response. There were two automated messages stating that they were backlogged, but at this point it's beyond ridiculous. I've gone to their forums and have tweeted at them, but support is completely non-existent. It surprised me how big of a player they are considering this and similar issues listed here in the comment thread.