Absolutely right. There is an implied trade where the user trades control, configurability, etc to get reliability, simplicity, ease of use. The trade is really

Absolutely right. There is an implied trade where the user trades control, configurability, etc to get reliability, simplicity, ease of use. The trade is really one-sided though, since most people don't value the former qualities. Consumers frequently trade away anything that isn't part of "consumption". Things that change the ability to spend, acquire, use, and rely on matter a lot, so when they trade money to get those things most consumers take it as a benefit that it won't be self-service. We've practically all made this choice with cars, bikes (lots of custom tools that keep the cycle shops in business), etc. I'd agree there is a trade, I disagree that it is uninformed. My experience with consumers says that they just do not value the loss of control within the same order of magnitude as they value convenience and reliability.