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Is it really necessary or helpful to be rude to the poor CSR who is just trying to do their job? They didn't make this policy, and I'm sure they think its just
by blhack 9y ago
Is it really necessary or helpful to be rude to the poor CSR who is just trying to do their job?
They didn't make this policy, and I'm sure they think its just as stupid as you do.
- dheera 9y agoThis isn't a literal transcript of the conversation, more like what was going on in my head vs. what they said ;) Of course I was nice to them in explaining that I have a ton of virtual phone numbers and really don't know which one I used, etc.
- lostmsu 9y agoI would not think CSR would actually know that phone is not a secure channel. I bet they are taught it is.
- dx034 9y agoIt is still more secure than not using a second factor at all. Stealing a phone number is more work than not having to do it.