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In the past couple years, Amazon.com has been a prime example of a company getting too big; because of its size, it can get away with consumer-hostile behaviors
by freyr 9y ago
In the past couple years, Amazon.com has been a prime example of a company getting too big; because of its size, it can get away with consumer-hostile behaviors like implementing a terrible UX, shipping counterfeit goods, or allowing sellers to game the review system and put cheap products at the top of the search results with hundreds of bought-and-paid-for 5-star reviews. If Amazon had serious competition, I don't think they could get away with this stuff.
But is there any good alternative? I buy from Target.com whenever an order includes food or health products, because I actually have some confidence in their supply chain. But of course their shipping efficiency is years behind Amazon's.
- acostello 9y ago> But is there any good alternative? They don't have a million different options like Amazon does, but Costco is an excellent option. They have an amazing customer service with a very generous return policy, high quality products, great value proposition. Plus they have B&M stores, for when you want to actually try things before purchasing, etc.
- freyr 9y agoThank you, I had no idea Costco was selling so much stuff online now.
- acuozzo 9y ago> shipping counterfeit goods Do you have an example of this for a product shipped and sold by Amazon rather than one stored and shipped on behalf of a third party seller as part of Amazon's fulfillment program?
- freyr 9y agoNo, just shipped by Amazon. And I now only buy things that are shipped and sold by Amazon, having learned the hard way. But I expect many people don't know the difference between "sold by" and "fulfilled by" in terms of commingling.