If a bad actor gets your data in a breach, the article posits that only person that has to fall victim to any level of social engineering is the customer servic

If a bad actor gets your data in a breach, the article posits that only person that has to fall victim to any level of social engineering is the customer service rep of your cell provider or some other service you use. So while you might be above nigerian prices, free cruises, and the like - do you have the same faith in the as-cheap-as-possible customer service rep from your provider? That's what the article is getting at.