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What incompetence? This guy built $70B company from scratch in markets which had regulations and very active taxi unions lobbying against the very existence of

What incompetence? This guy built $70B company from scratch in markets which had regulations and very active taxi unions lobbying against the very existence of the company. More importantly, Uber has helped improve the lives of hundreds of millions of commuters across the globe. What have you done lately which is anything close to what Travis built vs. just commenting on a tech forum at his incompetence? Also, it is important to understand that his "always hustling" and "being ruthless" or "never say die" attitude are a double edged sword. The same attitude has served him very well when taking on local governments to push his service through - but is creating a number of challenges at running a company which has now become quite big.

jeffjose 9y ago
> What have you done lately which is anything close to what Travis built vs. just commenting on a tech forum at his incompetence? At the risk of going on a tangent - isn't this ad hominem? Imagine for a second, someone profoundly successful made the statement OP made. Does your outlook change then?
- thanksgiving 9y ago
  I'd say no because nobody, not even Sergei and Larry, not even the devil incarnate at the database company, not anyone in silicon valley has done what Travis and his team have done. I was never a fan of ubers because like Dropbox I thought it was too simplistic and too easily replaceable. I've become more wary of the anti uber propaganda lately. I'm more suspicious of the press than ever. When I read some news all I can think of is which ax are they grinding there. The constant onslaught of anti uber propaganda makes me think something is wrong here. If Travis loses, it will be a teachable moment for other unicorns. What lessons can we learn about what he did incorrectly in stacking the board? How can a CEO/founder prevent a coup?
  - castis 9y ago
    > How can a CEO/founder prevent a coup? Don't give people a reason to dislike you.
    - JonFish85 9y ago
      Or set up the stock plan in such a way that you're untouchable (e.g. Snapchat's Evan Spiegel).
  - SimbaOnSteroids 9y ago
    For what it's worth anti-Uber propaganda wouldn't have rung true for me nearly as well had a friend not driven for Uber and reported back how little he got payed. I know my story is an anecdote but I can't help but feel that it's not an uncommon experience for drivers to feel taken advantage of or that the anti-Uber propaganda wouldn't be nearly as effective if their most visible public faces didn't feel used by the company. I know mine is an anecdote and should be taken with a heavy grain of salt but I can't help but imagine that if Uber drivers as a whole were happier and better comped, say with in app tipping, that the overall perception of Uber would be better and drivers would be much more excited to recommend the service to their friends and family.
    - rtx 9y ago
      Can you share some numbers, what did your friend make.
      - SimbaOnSteroids 9y ago
        I don't remember specifics but it was less than federal minimum wage, partially because the area was over saturated with drivers and partly because the biggest cab route in the city is off limits to Uber.
        thanksgiving 9y ago
        A driver friend showed me his phone. His best was about $1800 a week. He said he has met people who have had over $2.5k weeks. The hours are horrible though. I'd say the goal is not to maximize driver earning but rather to minimize rider pain. If drivers make more in the process that's great. If not, it is not our concern.
    - zoomzippity 9y ago
      anti-Uber for this reason is just a specific case of Luddism. Just replace "Uber" in "anti-Uber" with whatever company would have instead driven down salaries in this industry and eventually put drivers out of work. https://en.wikipedia.org/wiki/Luddite https://en.wikipedia.org/wiki/Luddite Elevator Operators: https://qph.ec.quoracdn.net/main-qimg-b235dc58a1cfb3bef06fdd43dae3b05e-c https://qph.ec.quoracdn.net/main-qimg-b235dc58a1cfb3bef06fdd... Switchboard operators: https://s-media-cache-ak0.pinimg.com/originals/23/bc/a4/23bca4d52307772a0e8eaee030104e46.jpg https://s-media-cache-ak0.pinimg.com/originals/23/bc/a4/23bc...
  - klfasdf77 9y ago
    Oh please. There's a economic framework here that gave him a huge leg up. And the company wasn't built overnight by himself. How hard is it to prop yourself up on stimulants and push other people to achieve your goals? I've worked alongside CEOs like this. They're not doing anything that's key to the process. They're just a blowhard personality everyone respects out of fear. It's required the same old story: exploitation of people with less. In this case drivers who have little leverage to negotiate. "You'll be paid what our secret algorithm says is the proper rate and like it!." This isn't some miracle. It's "more capitalism". The hero worship in this thread is creepy.
  - s73ver 9y ago
    "If Travis loses, it will be a teachable moment for other unicorns. What lessons can we learn about what he did incorrectly in stacking the board? How can a CEO/founder prevent a coup?" Maybe not foster a culture of sexual harassment? Maybe not hire private investigators to tail reporters? Seriously, everything bad that's come on Uber lately is no one's fault but their own. They, and no one else, performed these actions.
oceanbreeze83 9y ago
double edged sword and/or two sides of the same coin
watwut 9y ago
I would much rather celebrated people who having choice between gain and morality choose morality. Uber behavior made it harder for less law breaking less immoral to succeed for a time. "Being ruthless" is not double edged sword - it is simply unethical behavior that gives you advantage. That is all there is to it. More ethical CEOs face challenges too, pretty much the same challenges.
- noway421 9y ago
  It's not necessarily that Travis acknowledges that he acts immoral. After all, he was always talking about fighting unjust and greedy taxi companies who are robbing their customers. Surely he slipped with the whole UberX and driver's pay going way to low, but that was a necessary measure against Lyft taking up the untapped market. Would be interesting to hear how he feels about that whole thing and whether he regrets doing the thing which he essentially had to do. In regard to self-driving, Google would have taken the place and drove Uber out of business if Uber didn't start getting on the same train. In that regard, there's not much empathy you can hold for drivers as their profession becomes a thing of the past.
  - gizmo 9y ago
    > was a necessary measure Ah yes, the favorite excuse of scoundrels. It was "necessary". Of course it was also "necessary" for Uber drivers to feed their kids. But hey, can't worry about that, we gotta disrupt!
  - inimino 9y ago
    > doing the thing which he essentially had to do That's not how morality works.
  - watwut 9y ago
    > but that was a necessary measure against Lyft taking up the untapped market > Google would have taken the place and drove Uber out of business That is exactly what I am talking. "I wanted to win against them" might be an explanation, but not a freaking excuse. Having choice between getting advantage and not doing something unethical, Uber consistently chosen unethical. Feeling bad about those things once you get caught is probably nicer then not feeling bad, but does not make all that much difference in real world. How you feel does not changes impact of your actions on other people nor their morality. > After all, he was always talking about fighting unjust and greedy taxi companies who are robbing their customers. But somehow when taxi companies are as greedy as him and as unjust as him, then it is bad. Or rather, this was just populism/propaganda to turn people against competitors and regulators - to gain advantage for himself. > In that regard, there's not much empathy you can hold for drivers as their profession becomes a thing of the past. Yeah and Paris taxi driver who cut tires of Uber car did what was necessary to fight Uber. Sure he essentially did what he had to do and sure since he certainly feels bad about it after being caught then it is fine. I mean, if I claim my collegue achievments my own or badmouth him behind back to make him look less capable and put myself up, then I am just essentially doing what I have to do, right?
DavidFlint 9y ago
While yes, he achieved a lot, I cannot agree on praising him. This reminds me of all the marketing gurus from 5 years ago that were selling rich quick schemes. They sold a product, they got rich, but in the end they were scamming regular people. While Travis is not scamming anyone, the methods are similar. Get rich by exploiting barely legal methods, unethical ways and ride to the fame using someone else money.
- product50 9y ago
  I'd argue to build a company like Uber, he needed to stay on the edge of law given the archaic regulations and active lobbying by incumbents. Eventually, the improvement in the quality of life of 100s of millions of users who use Uber regularly vindicates his efforts.
_Codemonkeyism 9y ago
"[...] in markets which had regulations [...]" Sounds like some guys during the prohibition if they could have filed for an IPO.
mft_ 9y ago
I agree that what Uber have done --and are still doing-- is particularly impressive, and took a particular type of leader and team. There is no current comparison I can think of. I also agree strongly with another poster that the current vein of media focus on Uber is suspicious. It makes me worry about lazy reporting --any story about Uber gets noticed, no matter how irrelevant-- and also about who is actively funding an anti-Uber PR campaign - big established taxi companies, possibly? As time goes on, the media's approach makes me more and more sympathetic towards Travis and Uber, not less. However... everyone should have some standards. It should be possible to run a high-achieving company without requiring or tolerating behaviour ranging from sexism to overt harassment. And the recent example of a rape victim's medical records being acquired and shared is particularly egregious - irrespective of their suspicions, that was well beyond a line, and the perpetrator should have been immediately fired. I'm always a fan of the newspaper test - don't do anything you'd be ashamed of appearing on the front page of a major newspaper. Many of the things that Uber are criticised for, they'd probably be (rightly) proud of being publicised. But not all.
vhhhggv 9y ago
> This guy built $70B company from scratch Are you kidding me? Most of that is paid for by the Saudis, VCs, and their ilk.
objclxt 9y ago
> What have you done lately which is anything close to what Travis built vs. just commenting on a tech forum at his incompetence? It's true, I haven't condoned obtaining the confidential medical records of a rape victim by my direct report, ignored dozens of sexual harassment complaints by my employees, or attempted to suppress an HR complaint about me taking my managers to an escort bar in Korea. I am being deliberately facetious, but your argument "what have you done lately?" is a double edged sword. Yeah, nobody here has done what Travis did running Uber - including all the shit (both proven and allegedly).
- SirensOfTitan 9y ago
  Indeed. Most of this thread comes across incredibly reductionist as if it were possible to categorize someone as good or evil. Surely Travis acts as an effective executive in some cases and a poor one in others. Context has deep importance in evaluating people.
pishpash 9y ago
Kalanick deserves respect, undoubtedly. If he is wise, he will also recognize that some compartmentalization or evolution in how he approaches the whole endeavor is a natural part of the growth of an entity entering a more stable and mature phase. You do not fight the same battles in the whole war.
klfasdf77 9y ago
"This guy built" All on his own, too, yeah? No one else had a hand in it. "You'll earn what our algorithm says is the appropriate rate." He basically abused people's need to eat and put a roof over their head. It's more neoliberal capitalism. How incredible! I'm so glad this guy in SV is fixing problems in my town! In whatever way he decides is appropriate! I fear that when he dies we'll not have a hero knight to come along and save us from the oppression that is taxi service! Societies oppressors have been defeated! It's one thing to call people out for straight up nonsense. It's another to peddle nonsense in its place. Hot forum troll on forum troll action here.
adrianmonk 9y ago
They're now losing market share to Lyft. A lot of it coincides with stuff he has done to bring the company bad PR.

jeffjose 9y ago

> What have you done lately which is anything close to what Travis built vs. just commenting on a tech forum at his incompetence? At the risk of going on a tangent - isn't this ad hominem? Imagine for a second, someone profoundly successful made the statement OP made. Does your outlook change then?

thanksgiving 9y ago
I'd say no because nobody, not even Sergei and Larry, not even the devil incarnate at the database company, not anyone in silicon valley has done what Travis and his team have done. I was never a fan of ubers because like Dropbox I thought it was too simplistic and too easily replaceable. I've become more wary of the anti uber propaganda lately. I'm more suspicious of the press than ever. When I read some news all I can think of is which ax are they grinding there. The constant onslaught of anti uber propaganda makes me think something is wrong here. If Travis loses, it will be a teachable moment for other unicorns. What lessons can we learn about what he did incorrectly in stacking the board? How can a CEO/founder prevent a coup?
- castis 9y ago
  > How can a CEO/founder prevent a coup? Don't give people a reason to dislike you.
  - JonFish85 9y ago
    Or set up the stock plan in such a way that you're untouchable (e.g. Snapchat's Evan Spiegel).
- SimbaOnSteroids 9y ago
  For what it's worth anti-Uber propaganda wouldn't have rung true for me nearly as well had a friend not driven for Uber and reported back how little he got payed. I know my story is an anecdote but I can't help but feel that it's not an uncommon experience for drivers to feel taken advantage of or that the anti-Uber propaganda wouldn't be nearly as effective if their most visible public faces didn't feel used by the company. I know mine is an anecdote and should be taken with a heavy grain of salt but I can't help but imagine that if Uber drivers as a whole were happier and better comped, say with in app tipping, that the overall perception of Uber would be better and drivers would be much more excited to recommend the service to their friends and family.
  - rtx 9y ago
    Can you share some numbers, what did your friend make.
    - SimbaOnSteroids 9y ago
      I don't remember specifics but it was less than federal minimum wage, partially because the area was over saturated with drivers and partly because the biggest cab route in the city is off limits to Uber.
      - thanksgiving 9y ago
        A driver friend showed me his phone. His best was about $1800 a week. He said he has met people who have had over $2.5k weeks. The hours are horrible though. I'd say the goal is not to maximize driver earning but rather to minimize rider pain. If drivers make more in the process that's great. If not, it is not our concern.
  - zoomzippity 9y ago
    anti-Uber for this reason is just a specific case of Luddism. Just replace "Uber" in "anti-Uber" with whatever company would have instead driven down salaries in this industry and eventually put drivers out of work. https://en.wikipedia.org/wiki/Luddite https://en.wikipedia.org/wiki/Luddite Elevator Operators: https://qph.ec.quoracdn.net/main-qimg-b235dc58a1cfb3bef06fdd43dae3b05e-c https://qph.ec.quoracdn.net/main-qimg-b235dc58a1cfb3bef06fdd... Switchboard operators: https://s-media-cache-ak0.pinimg.com/originals/23/bc/a4/23bca4d52307772a0e8eaee030104e46.jpg https://s-media-cache-ak0.pinimg.com/originals/23/bc/a4/23bc...
- klfasdf77 9y ago
  Oh please. There's a economic framework here that gave him a huge leg up. And the company wasn't built overnight by himself. How hard is it to prop yourself up on stimulants and push other people to achieve your goals? I've worked alongside CEOs like this. They're not doing anything that's key to the process. They're just a blowhard personality everyone respects out of fear. It's required the same old story: exploitation of people with less. In this case drivers who have little leverage to negotiate. "You'll be paid what our secret algorithm says is the proper rate and like it!." This isn't some miracle. It's "more capitalism". The hero worship in this thread is creepy.
- s73ver 9y ago
  "If Travis loses, it will be a teachable moment for other unicorns. What lessons can we learn about what he did incorrectly in stacking the board? How can a CEO/founder prevent a coup?" Maybe not foster a culture of sexual harassment? Maybe not hire private investigators to tail reporters? Seriously, everything bad that's come on Uber lately is no one's fault but their own. They, and no one else, performed these actions.

oceanbreeze83 9y ago

double edged sword and/or two sides of the same coin

watwut 9y ago

I would much rather celebrated people who having choice between gain and morality choose morality. Uber behavior made it harder for less law breaking less immoral to succeed for a time. "Being ruthless" is not double edged sword - it is simply unethical behavior that gives you advantage. That is all there is to it. More ethical CEOs face challenges too, pretty much the same challenges.

noway421 9y ago
It's not necessarily that Travis acknowledges that he acts immoral. After all, he was always talking about fighting unjust and greedy taxi companies who are robbing their customers. Surely he slipped with the whole UberX and driver's pay going way to low, but that was a necessary measure against Lyft taking up the untapped market. Would be interesting to hear how he feels about that whole thing and whether he regrets doing the thing which he essentially had to do. In regard to self-driving, Google would have taken the place and drove Uber out of business if Uber didn't start getting on the same train. In that regard, there's not much empathy you can hold for drivers as their profession becomes a thing of the past.
- gizmo 9y ago
  > was a necessary measure Ah yes, the favorite excuse of scoundrels. It was "necessary". Of course it was also "necessary" for Uber drivers to feed their kids. But hey, can't worry about that, we gotta disrupt!
- inimino 9y ago
  > doing the thing which he essentially had to do That's not how morality works.
- watwut 9y ago
  > but that was a necessary measure against Lyft taking up the untapped market > Google would have taken the place and drove Uber out of business That is exactly what I am talking. "I wanted to win against them" might be an explanation, but not a freaking excuse. Having choice between getting advantage and not doing something unethical, Uber consistently chosen unethical. Feeling bad about those things once you get caught is probably nicer then not feeling bad, but does not make all that much difference in real world. How you feel does not changes impact of your actions on other people nor their morality. > After all, he was always talking about fighting unjust and greedy taxi companies who are robbing their customers. But somehow when taxi companies are as greedy as him and as unjust as him, then it is bad. Or rather, this was just populism/propaganda to turn people against competitors and regulators - to gain advantage for himself. > In that regard, there's not much empathy you can hold for drivers as their profession becomes a thing of the past. Yeah and Paris taxi driver who cut tires of Uber car did what was necessary to fight Uber. Sure he essentially did what he had to do and sure since he certainly feels bad about it after being caught then it is fine. I mean, if I claim my collegue achievments my own or badmouth him behind back to make him look less capable and put myself up, then I am just essentially doing what I have to do, right?

DavidFlint 9y ago

While yes, he achieved a lot, I cannot agree on praising him. This reminds me of all the marketing gurus from 5 years ago that were selling rich quick schemes. They sold a product, they got rich, but in the end they were scamming regular people. While Travis is not scamming anyone, the methods are similar. Get rich by exploiting barely legal methods, unethical ways and ride to the fame using someone else money.

product50 9y ago
I'd argue to build a company like Uber, he needed to stay on the edge of law given the archaic regulations and active lobbying by incumbents. Eventually, the improvement in the quality of life of 100s of millions of users who use Uber regularly vindicates his efforts.

_Codemonkeyism 9y ago

"[...] in markets which had regulations [...]" Sounds like some guys during the prohibition if they could have filed for an IPO.

mft_ 9y ago

I agree that what Uber have done --and are still doing-- is particularly impressive, and took a particular type of leader and team. There is no current comparison I can think of. I also agree strongly with another poster that the current vein of media focus on Uber is suspicious. It makes me worry about lazy reporting --any story about Uber gets noticed, no matter how irrelevant-- and also about who is actively funding an anti-Uber PR campaign - big established taxi companies, possibly? As time goes on, the media's approach makes me more and more sympathetic towards Travis and Uber, not less. However... everyone should have some standards. It should be possible to run a high-achieving company without requiring or tolerating behaviour ranging from sexism to overt harassment. And the recent example of a rape victim's medical records being acquired and shared is particularly egregious - irrespective of their suspicions, that was well beyond a line, and the perpetrator should have been immediately fired. I'm always a fan of the newspaper test - don't do anything you'd be ashamed of appearing on the front page of a major newspaper. Many of the things that Uber are criticised for, they'd probably be (rightly) proud of being publicised. But not all.

vhhhggv 9y ago

> This guy built $70B company from scratch Are you kidding me? Most of that is paid for by the Saudis, VCs, and their ilk.

objclxt 9y ago

> What have you done lately which is anything close to what Travis built vs. just commenting on a tech forum at his incompetence? It's true, I haven't condoned obtaining the confidential medical records of a rape victim by my direct report, ignored dozens of sexual harassment complaints by my employees, or attempted to suppress an HR complaint about me taking my managers to an escort bar in Korea. I am being deliberately facetious, but your argument "what have you done lately?" is a double edged sword. Yeah, nobody here has done what Travis did running Uber - including all the shit (both proven and allegedly).

SirensOfTitan 9y ago
Indeed. Most of this thread comes across incredibly reductionist as if it were possible to categorize someone as good or evil. Surely Travis acts as an effective executive in some cases and a poor one in others. Context has deep importance in evaluating people.

pishpash 9y ago

Kalanick deserves respect, undoubtedly. If he is wise, he will also recognize that some compartmentalization or evolution in how he approaches the whole endeavor is a natural part of the growth of an entity entering a more stable and mature phase. You do not fight the same battles in the whole war.

klfasdf77 9y ago

"This guy built" All on his own, too, yeah? No one else had a hand in it. "You'll earn what our algorithm says is the appropriate rate." He basically abused people's need to eat and put a roof over their head. It's more neoliberal capitalism. How incredible! I'm so glad this guy in SV is fixing problems in my town! In whatever way he decides is appropriate! I fear that when he dies we'll not have a hero knight to come along and save us from the oppression that is taxi service! Societies oppressors have been defeated! It's one thing to call people out for straight up nonsense. It's another to peddle nonsense in its place. Hot forum troll on forum troll action here.

adrianmonk 9y ago

They're now losing market share to Lyft. A lot of it coincides with stuff he has done to bring the company bad PR.