Just take it in again. MacBookPro13,3 is just a device identifier string, meant to identify the model, not the screen size in inches. So that is probably not w

Just take it in again. MacBookPro13,3 is just a device identifier string, meant to identify the model, not the screen size in inches. So that is probably not wrong. (updated to remove some guesses). Here's where you can look up your model using that string: http://www.everymac.com/ultimate-mac-lookup/?search_keywords=MacBookPro13%2C3 http://www.everymac.com/ultimate-mac-lookup/?search_keywords... You could make a genius bar appointment and paste that imgur link into the notes field of the appointment, and then show it to them again when you get there (since they probably won't have looked at it). Basically just reproduce the problem in front of their eyes. If it's doing this in safe mode, it should have nothing to do with your files.