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Really amazing that their customer support system is done through HN rather than the support form and email?
by squeaky-clean 9y ago
Really amazing that their customer support system is done through HN rather than the support form and email?
- kefka 9y agoWell, if they're tech, you can use HN to name and shame. If they're elsewhere, you use Twitter. It's the new "Fedex to CEO" solution, where now everyone sees dirty laundry regarding grievances. And the companies what these things to disappear quick. Lingering issues = bad press. I mean, look at the last dumpster-fire here, FireBase. That was a travesty on how crazy and stupid that was. But they ghosted him, and it took Medium/HN to actually get a response.
- perennate 9y agoI think I didn't make it clear in the blog post, Stripe has been responding consistently (they replied the day I e-mailed them and then followed up a couple days later) and they have been pretty helpful (in the follow-up, they said they escalated the issue with their partners, presumably Coinbase). I'm just frustrated it takes so long to get to the root of the issue, and also partially concerned because from my side it didn't sound like either company was actively looking into a permanent solution for this problem (i.e., Coinbase user making overpayment when paying via Stripe).