I'd add my experience. I filed a support request about missing coins last month, and more than a month later, just as I was about to give up, I got a reply, wit

I'd add my experience. I filed a support request about missing coins last month, and more than a month later, just as I was about to give up, I got a reply, with everything sorted out. So there's that. Looks like they're receiving many support requests because of everyone getting in because of the recent bitcoin price surge. It's not excusable, but there's some reason as to why this is happening. Their twitter support is worse though. Didn't even receive a 'We have received your message, please wait' message. Just plain ignored.