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Most recent MacOS, I think it is 10.12.5. Problem is they wipe the drive and then claim „well it works“. On the last call (50 minutes....) they even threatened
by i_hate_my_mbp 9y ago
Most recent MacOS, I think it is 10.12.5.
Problem is they wipe the drive and then claim „well it works“. On the last call (50 minutes....) they even threatened that I have to pay if it turns out it is „my files“ that cause the problem.
When you boot into safe-mode, this instantly pops up (funny that is says MBP model 13.3 when I have the 15 inch version): http://imgur.com/a/SnCCM http://imgur.com/a/SnCCM
- natch 9y agoJust take it in again. MacBookPro13,3 is just a device identifier string, meant to identify the model, not the screen size in inches. So that is probably not wrong. (updated to remove some guesses). Here's where you can look up your model using that string: http://www.everymac.com/ultimate-mac-lookup/?search_keywords=MacBookPro13%2C3 http://www.everymac.com/ultimate-mac-lookup/?search_keywords... You could make a genius bar appointment and paste that imgur link into the notes field of the appointment, and then show it to them again when you get there (since they probably won't have looked at it). Basically just reproduce the problem in front of their eyes. If it's doing this in safe mode, it should have nothing to do with your files.