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Can confirm. I've had someone contact me on snapchat and show me screenshots of Apple's internal tools and offer to run queries for $$$. He was willing turn off
by HappyTypist 9y ago
Can confirm. I've had someone contact me on snapchat and show me screenshots of Apple's internal tools and offer to run queries for $$$. He was willing turn off 2FA, change the email, and reset the password (thus, giving me access) for $$$$.
He told me that he texts a friend who calls and pretends to be the customer in question, and texts him all the verification questions he has to ask as part of SOP.
Many AppleCare employees work from home, so I can see it is difficult to track and stop this sort of thing.
- khana 9y agoLet em come out of the woodwork.
- nilved 9y agoDid you report that?
- HappyTypist 9y agoI emailed security@apple.com and never received a response. Generally, when I need to get the attention of big tech corporations I talk to a friend who works there. Unfortunately, I don't really know anyone who works at Apple.
- simulator_aapl 9y agoYou don't have any contact details in your profile; check mine and send me any details you can. I'll ping the appropriate people.
- bobsam 9y agoAlso, we need your ss# and your keys
- simulator_aapl 9y agoIf HappyTypist isn't comfortable emailing my @apple.com email address they can file a bug at https://bugreport.apple.com https://bugreport.apple.com and email me the bug # instead. Assuming this story is true, I would personally like to catch the person responsible.
- HappyTypist 9y agoSent an email. Thank you
- stephenr 9y agoHuh? With 2fa activated there are no verification questions on the account, it makes that very clear when you enable 2fa.