I've found that preferring voice communications is helpful (better that text, slack, email etc) Also, if they are customer facing, try and have them use templa

I've found that preferring voice communications is helpful (better that text, slack, email etc) Also, if they are customer facing, try and have them use templates when possible to minimize the amount of text to write. If they misspell things, just try to let it slide and focus on the bigger issue.