Actually, I think that is the point. Big companies are not necessarily always optimizing for employee and customer satisfaction. And frankly, with their size, c

Actually, I think that is the point. Big companies are not necessarily always optimizing for employee and customer satisfaction. And frankly, with their size, creating a sustainable healthy internal environment becomes more and more difficult. And although, as you say, the big guys don't always optimize around employee and customer satisfaction can you name one that would admit that? One other note: small companies need to focus on profit as well or they won't have employees or customers for long.