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> Whatever their focus, it's not on customer service. No, that's exactly their focus. You got a lot of attention regarding the product that you were a custome
by saturdayplace 16y ago
> Whatever their focus, it's not on customer service.
No, that's exactly their focus. You got a lot of attention regarding the product that you were a customer of, the premium paid apps.
In the other instance, you were the product: a pair of eyeballs they could sell to advertisers. And the advertisers are the customers in that instance.
- cglee 16y agoI should add that they were never so helpful when I inquired from my premium domain in the past. I only received a lot of attention when it was time to renew. For example, I couldn't figure out how to cancel the premium account, and I sent an email asking. No response ever came.