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I paid for the Premium Google Apps for one of my domains. When it was about to expire, I got emails almost daily reminding me to renew. The day before it was to
by cglee 16y ago
I paid for the Premium Google Apps for one of my domains. When it was about to expire, I got emails almost daily reminding me to renew. The day before it was to expire, someone from Google Apps actually called my cell about renewing.
For a different domain that I was using regular Google Apps on, I couldn't get an email response to a support question I sent several months prior.
Whatever their focus, it's not on customer service.
- saturdayplace 16y ago> Whatever their focus, it's not on customer service. No, that's exactly their focus. You got a lot of attention regarding the product that you were a customer of, the premium paid apps. In the other instance, you were the product: a pair of eyeballs they could sell to advertisers. And the advertisers are the customers in that instance.
- cglee 16y agoI should add that they were never so helpful when I inquired from my premium domain in the past. I only received a lot of attention when it was time to renew. For example, I couldn't figure out how to cancel the premium account, and I sent an email asking. No response ever came.