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What's expected? As an owner of a software company that requires on-call staff (I'm basically 100% on call all the time): If they did not mention it during the
by odonnellryan 9y ago
What's expected? As an owner of a software company that requires on-call staff (I'm basically 100% on call all the time): If they did not mention it during the interview, nothing is expected of you on-call. If they bring that up, renegotiate your contract.
- How often are folks on-call? How frequently do issues occur at your org?
I worked in IT that had a rotation. We'd have 6-8 techs and just rotate weekly. However, issues were infrequent: maybe 1 every 2 weeks. Minor things.
- How much do people get paid? Is it extra when issues happen?
Depends. Maybe your total compensation is worth it to you. Maybe not.
- Is it normal to have all developers on rotation? Or do you have a separate operations team?
It's absolutely normal to have only some devs on rotation. It depends on your business.
- Can you work remotely? Are you expected to be available at short notice? Do you have a second level backup person?
Legally, at least in most US states (if not all), if you need to be available you must be paid for it if you're not salary exempt. So if you're not being paid, feel free to go camping.
Always have a second level guy. Then a number that gets called to ping the CTO/CEO if that second level guy doesn't check in. There are systems for this.