I despise these things, and I don't know of anyone who disagrees. If you're seeing an improvement, then I guess most of the world treats them differently than I

I despise these things, and I don't know of anyone who disagrees. If you're seeing an improvement, then I guess most of the world treats them differently than I do. As soon as I hear "If you want X, please say...", I start pounding the zero button. The thing is, relying on buttons is not only faster in itself, but also doesn't force me through so many "you said 'X'; is that correct?" questions. If it were something straightforward I would already have helped myself on your website. The fact that I'm on the phone means that it's an open-ended question requiring a real human on the other end (or that your website is useless).