I've rented from them a few dozen times and while it has its pros and cons (99% of which involve having to coordinate with a real person for pickup/dropoff) the

I've rented from them a few dozen times and while it has its pros and cons (99% of which involve having to coordinate with a real person for pickup/dropoff) the service is generally simple to use and useful. I thought this article was really strongly negative for no obvious reason. Clearly it's a challenging market and the challenges are newsworthy but there must be many positive experiences as well, since that's what I've had and presumably I'm not literally the only one. I keep the app in my phone and will definitely use them again, it's especially great when you want to drive a specific or unusual vehicle and/or are doing a linger rental.