"As longtime readers know, I think the cellphone industry is one step away from a big-city mugger." I think they're worse. You at least know what you're gettin

"As longtime readers know, I think the cellphone industry is one step away from a big-city mugger." I think they're worse. You at least know what you're getting into with a mugger. The carriers, however, are all about hiding information, causing unintended charges and profiting off their customers' lack of 24/7 vigilance, and manipulating you with crazy pricing plans. It astonishes me that this industry isn't better regulated (in the US), or given effective incentives to behave like good citizens. It's a real shame that with companies like these, the engineers who actually do the work of adding value are not the ones driving these companies. Instead, it's some jerk in a suit whose job is to figure out how to use their leverage to wring more money out of people.