In the UK we almost lost our largest remaining bookstore chain, however they've performed a pretty miraculous turnaround. I'm sure I read a better article in th

In the UK we almost lost our largest remaining bookstore chain, however they've performed a pretty miraculous turnaround. I'm sure I read a better article in the past than this: https://www.theguardian.com/books/2017/feb/03/balancing-the-books-how-waterstones-returned-to-profit https://www.theguardian.com/books/2017/feb/03/balancing-the-..., but I can't remember where it was. Essentially it boiled down to the new CEO ditching a lot of existing agreements and systems like the bestsellers lists, and instead giving most of the control of stock to the local stores, so each store is now more likely to stock books relevant to the local area. I've been in a number of their stores over the past year and each one has felt rather different, and I discovered quite a few interesting books I otherwise would never have come across. I hope they continue to be a viable business. On another note, I've experienced progressively worse delivery and customer service from Amazon over the past two years, causing me to cancel my Prime subscription (which I had from launch) and to stop ordering from them altogether. They need to ditch their crap courier service in the UK.