I'm sorry that you felt the document viewing experience went backwards. If you're wiling to contact me directly I would definitely like to understand what is b

I'm sorry that you felt the document viewing experience went backwards. If you're wiling to contact me directly I would definitely like to understand what is bothering you about the new experience and whether there is anything we can do to correct it. Undoubtedly, from a PR standpoint we ended up timing the launch just right in the wake of the Steve Jobs fueled anti-Flash fervor. Total coincidence, though; I can't take credit for foreseeing that six months before it happened. The press doesn't have anything to do with the user engagement (more specifically, "time on site") change, though. Only a tiny fraction of Scribd's users read TechCrunch or have any idea what HTML5 is. The majority really don't care and just unconsciously find the viewing experience less annoying, so they stay longer.