> I pay them. My work pays them. Hmm. You pay them to uphold a contract. What does that contract say about SLAs and availability? Probably the same as the TOS

> I pay them. My work pays them. Hmm. You pay them to uphold a contract. What does that contract say about SLAs and availability? Probably the same as the TOS that I agreed to when paying and those specifically say: GitHub does not warrant that the Service will meet your requirements; that the Service will be uninterrupted, timely, secure, or error-free; that the information provided through the Service is accurate, reliable or correct; that any defects or errors will be corrected; that the Service will be available at any particular time or location; or that the Service is free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your downloading and/or use of files, information, content or other material obtained from the Service. If you negotiate, you might get better terms and guarantees, for example with github enterprise. You might also have to pay substantially more for those. I understand, it sucks when github is down. But we all get what we pay for and we all don't want to pay for more. And yes, I do have clients that meticulously mirror all their dependencies from outside sources and spend significant money on this - money that pays off in exactly these situations.