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It may be easy to engage the hotel directly, but when you are looking at potentially 20-30 hotels in an area the time the customer spends to check directly each
by AdrianB1 9y ago
It may be easy to engage the hotel directly, but when you are looking at potentially 20-30 hotels in an area the time the customer spends to check directly each one makes the aggregation a huge value proposition. I use booking.com a lot not because they are so good, but because they are more convenient than searching direct. I use to do motorcycle travels with a group and each day or couple of days we target the next place to go. With such a scenario booking hotels directly is impossible, but booking.com gives me everything in an area filtered by some criteria. I use location and rating as the top factors, price is just a differentiator. What is the hotel answer to that?
PS. Most of the time in my experience the booking.com price was better than direct booking. This is because on booking.com I found some great deals (not picking for, but why not use it?) while the hotels don't want to publish such low prices on their sites. I found out a nice place in Austria where we got by accident for a night, the place and the price were so good we extended the stay (for the same great price), then next year in the same period I checked the "regular" price and it was more than double.