>For example would you as an IT outsourcer pay for a redundant datacentre if your contract didn't call for it? I would assume that the contract calls for parti

>For example would you as an IT outsourcer pay for a redundant datacentre if your contract didn't call for it? I would assume that the contract calls for particular service levels and that downing the entire fleet of a large carrier for days is in breach of that contract. If the contract says "provide service X with 99.999% availability" the service provider cannot come back and say, oh but you forgot to specify that we should run a redundant data center to guarantee that availability.