Looks like their new (as of 2 yrs) CEO comes from the low-cost airline world: https://en.wikipedia.org/wiki/%C3%81lex_Cruz_(businessman) https://en.wikipedia.or

Looks like their new (as of 2 yrs) CEO comes from the low-cost airline world: https://en.wikipedia.org/wiki/%C3%81lex_Cruz_(businessman) https://en.wikipedia.org/wiki/%C3%81lex_Cruz_(businessman) so that may be a hint... Although, I've seen this sort of thing before... Usually it starts with a middle management hiring of some alpha-male business asshole who is driven to advance his career and thinks that because he can use a spreadsheet that he's qualified to run IT. He'll then go on to sell upper management on some kind of ridiculous story straight out of some bullshit CIO magazine about how consolidating all the existing best-in-class systems into one system will cut costs and open opportunities for building and mining customer data to increase revenue. He'll get the greenlight and a shit-ton of capital, and then he has to make the decision about whether to build or buy. That question is irrelevant, as our intrepid hero has no idea what the fuck he is doing and will fuck things up regardless of which path he takes. Once the "new system" is fully half baked, he then shoves it out all over the company in some ridiculous balls to the wall no going back roll out plan. Subsequently there will be huge problems, massive lines, pissed off customers, pissed off employees... but this is where our intrepid hero really shines. His mastery of the art of bullshit successfully deflects all blame from himself and his incompetence onto the users/operators (eg, people who are responsible for revenue generating businesses) of his monstrosity. Somehow it is forgotten that outages never happened before and all the revenue loss and customer ill-will is blamed on the operators for not having well-tuned disaster recovery plans in place for manual operation. Of course the only disasters they ever dealt with were a result of his incompetence, and in a stunning feat of failing upwards, he's destined to helm the company (and then likely others) within a few short years.