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Security costs money, reliability costs money. If it's not in your contract, you don't pay for it. if there's any outage that is because the customer didn't as
by raesene9 9y ago
Security costs money, reliability costs money. If it's not in your contract, you don't pay for it.
if there's any outage that is because the customer didn't ask you do do something that's their fault not yours.
For example would you as an IT outsourcer pay for a redundant datacentre if your contract didn't call for it?
Would you patch all your systems immediately even if it caused availability issues if it wasn't explicitly outlined in the contract?
would you explain to your shareholders that your profits were lower this year because you undertook activities not specified in your contracts because they were good for the security and reliability of the services you managed...?
When outsourcing contracts are bid for there's a common experience of lower costs win. that inevitably leads to items that aren't strictly required being excluded.
- fauigerzigerk 9y ago>For example would you as an IT outsourcer pay for a redundant datacentre if your contract didn't call for it? I would assume that the contract calls for particular service levels and that downing the entire fleet of a large carrier for days is in breach of that contract. If the contract says "provide service X with 99.999% availability" the service provider cannot come back and say, oh but you forgot to specify that we should run a redundant data center to guarantee that availability.
- Clubber 9y ago>If the contract says "provide service X with 99.999% availability" If you read those contracts, you have to read what the consequences are for breaking that uptime guarantee. Usually it's something silly like 10% off your next bill.
- iamacynic 9y agothis is all correct and will not change until we reach a critical mass of devastating failures/breaches. until then, don't hold your breath. people learn their lessons the hard way.