A modified form of ITIL would do a lot of good for important sectors You've never used ITIL for real, have you? Because if you had you would know that no amoun

A modified form of ITIL would do a lot of good for important sectors You've never used ITIL for real, have you? Because if you had you would know that no amount of process can replace good engineers, and good engineers don't want to work in ITIL shops...