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I've worked in outsourcing for 9 years in Romanian companies as a software developer. I had the impression that the goal was to have the customer satisfied, not

I've worked in outsourcing for 9 years in Romanian companies as a software developer. I had the impression that the goal was to have the customer satisfied, not to fulfill a contract (as long as the customer was also reasonable, of course) and for pragmatic reasons: a happy customer pays you longer. My longest project was for 4 years, with the same customer. And my former employer keeps working on that project, 2 years after I left the company. In these 5 years the customer's company got acquired and for some reasons they had a pretty high turnover with their own employees, but they kept working with my employer. When I joined the company there were 60 employees, when I left it 5 years later, there were about 500. I think they could only achieve this growth based on their high work ethics and the quality of their hiring their system.

ivan_gammel 9y ago
To make customer happy you don't have to build reliable software. Corporations are not machines, there's a lot of people with their own interests, who make important decisions. You have to make these people happy, first of all. They can be bribed, convinced or fooled to achieve the desired outcome for your business. And if something bad happens, you have to dodge the bullet together, because you are in the same boat. So you blame other contractors, hackers or the guy who left the customer company some time ago, and do a lot of other things to convince the customer management, that it's not your fault, you actually saved them from bigger losses somehow and you can help to build better software. And they won't be happier, but they will think that you are good guy trying to solve their problems. And that's the only thing you need to sell another contract.
- m-j-fox 9y ago
  Cynical much?
raesene9 9y ago
I wouldn't say that an outsourcing company wants to do a bad job, of course they don't, but things that are often invisible in the product (like security or reliability) will likely get less focus in a cost sensitive environment. For example, completing a full security development lifecycle can add 10%+ to the costs of the final product. that's not a cost that a company will incur unless they have to. In a bid for work, everyone says "we take security seriously" and the client probably can't evaluate the difference between someone who really takes all the necessary steps, and someone who pays lip service to that concept. So the cheap company (who doesn't spend that 10% extra) looks just as good as the one that does, and they're likely cheaper. Guess who's more likely to get the work (all other things being equal)...
- tudorconstantin 9y ago
  Back in the 2012 I asked one of the department managers: are the customers willing to pay for automated QA tests? and he said "they usually do, because I give them the price per project and tell them 'in this price X it's included automated testing for the functionality. We can lower the price if you don't want the automated test suite". I liked the approach and I think the same could go with security. Include an external security audit in the initial project price.

ivan_gammel 9y ago

To make customer happy you don't have to build reliable software. Corporations are not machines, there's a lot of people with their own interests, who make important decisions. You have to make these people happy, first of all. They can be bribed, convinced or fooled to achieve the desired outcome for your business. And if something bad happens, you have to dodge the bullet together, because you are in the same boat. So you blame other contractors, hackers or the guy who left the customer company some time ago, and do a lot of other things to convince the customer management, that it's not your fault, you actually saved them from bigger losses somehow and you can help to build better software. And they won't be happier, but they will think that you are good guy trying to solve their problems. And that's the only thing you need to sell another contract.

m-j-fox 9y ago
Cynical much?

raesene9 9y ago

I wouldn't say that an outsourcing company wants to do a bad job, of course they don't, but things that are often invisible in the product (like security or reliability) will likely get less focus in a cost sensitive environment. For example, completing a full security development lifecycle can add 10%+ to the costs of the final product. that's not a cost that a company will incur unless they have to. In a bid for work, everyone says "we take security seriously" and the client probably can't evaluate the difference between someone who really takes all the necessary steps, and someone who pays lip service to that concept. So the cheap company (who doesn't spend that 10% extra) looks just as good as the one that does, and they're likely cheaper. Guess who's more likely to get the work (all other things being equal)...

tudorconstantin 9y ago
Back in the 2012 I asked one of the department managers: are the customers willing to pay for automated QA tests? and he said "they usually do, because I give them the price per project and tell them 'in this price X it's included automated testing for the functionality. We can lower the price if you don't want the automated test suite". I liked the approach and I think the same could go with security. Include an external security audit in the initial project price.