At level 7 you lost. They got you off the phone. I usually allocate a half a day to these types of efforts. Hopefully I am not overly critical, but it appears y

At level 7 you lost. They got you off the phone. I usually allocate a half a day to these types of efforts. Hopefully I am not overly critical, but it appears you have spent much more time complaining about the MS support process than just biting the bullet and spending the whole day on the phone.