That's the logical interpretation, however, when there's money on the table and a (valid) interpretation that it will be lost, they need to be explicit and not

That's the logical interpretation, however, when there's money on the table and a (valid) interpretation that it will be lost, they need to be explicit and not have any ambiguity around the process. Their FAQ is no help in this as well [0]. This is all basic comms stuff, would have thought Airbnb would have been all over it. All it takes is a little line: "after 12 June, you will still be able to claim any unredeemed funds by contacting XYZ@tilt.com, from the email address associated with your account..., this may take 10-12 weeks, so we advise you withdraw using our fast and simple bank account withdrawals before 12 June." or something. [0] https://support.tilt.com/hc/en-us https://support.tilt.com/hc/en-us