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Answers/Uservoice depend heavily on the team. I know the Windows IoTCore team is pretty heavily invested in their outreach on Answers and Twitter, and any issu
by hirsin 9y ago
Answers/Uservoice depend heavily on the team. I know the Windows IoTCore team is pretty heavily invested in their outreach on Answers and Twitter, and any issues reported there are triaged and then brought to the team's attention. I've seen regressions in our product reported on Answers and then brought to our attention within hours.
That said, yes, as a Windows Core PM I do trawl Uservoice (well, I get a push notification of new comments/suggestions) as well as Stack Overflow and Twitter. Seriously - lots of us are on Twitter (just look at @richturn_ms for Bash on Windows) and pretty accessible.
- mistermann 9y agoSome teams (PowerBI, for one) have embraced the new customer service culture, others seem to still have the old "FU, pay me" culture. Pretending otherwise (not pointing the finger at you, but at MSFT management) to me just adds insult to injury.