3 ms·

Letting customer support people push a button that says "This person appears to have an actual bug" that reports it to a specialized customer support team with

• i336_ 9y ago
  Hmmm. Getting the bug report to the right dev and eliciting the ever-important "huh, that's weird" is a really tricky routing problem due to Microsoft (and similar companies') scale. So... maybe... a team could be created, whose sole purpose is to distill potential issues into tiny testcases that take the fewest number of seconds for someone with domain knowledge to look at and go "okay I doubt this is invalid". Not to actually repro the issue (which might require significant setup), but rather to get an initial go/no-go. Then teams around the company could be routed batches of testcases to look at every couple of days. I know I'm describing issue tracking here - the specific point I'm getting at is that the first team I mentioned would handle all the back-and-forth with the customer until the testcase was as small as possible. The caveat emptor with this idea is that it's inspired by a single datapoint (OP's bug report) and may not scale to more nuanced problems. Hardware failure, for example, would fall right through this approach.