I had a similar experience recently. My kid was trying to play Minecraft on her iPhone with her friends and it required her to login with her Xbox Account (whi

I had a similar experience recently. My kid was trying to play Minecraft on her iPhone with her friends and it required her to login with her Xbox Account (which is another name for her Microsoft Account) but she didn't have permissions to play online because her account was a child member of a family and I hadn't granted her permission to play with friends. The Bug was that she wasn't showing up as my child on the Xbox website, only on the Microsoft Account website. So I had no way of granting her permissions. Unfortunately I tried the Chat support feature first. I was bounced around between Microsoft Support, Microsoft Account Support, Xbox Account Support, and Xbox Support numerous times. Eventually I was told to go fill out a form with a provided support number and that someone would email me. When I finally received an email it contained links to the knowledge base article I'd found myself and had walked through with support numerous times already. I was even told a different points that I needed to Contact Apple and Mojang about the issue. After an evening of this I decided to call. I was on the phone for about 2 hours with a guy while we went through all the same gyrations I had done before with Chat support. Thankfully he didn't try to pawn me off on anyone or transfer me to another department. After eventually conceding that it wasn't user error and in fact a bug, he said he would submit it as a bug and sent me a link to a page where I could view the status of my support case. The linked page is mostly useless as it is just a log of the emails I exchanged with Microsoft Support however it does have an obscure Status field. I never followed back up on the issue until a week ago when my kid asked about Minecraft again. I checked the Xbox Account website and miraculously I could change her permissions! For shits and giggles I just opened up the support link I was emailed and the Status is now showing as "New -> TroubleShoot -> Closed". So yay! I still haven't gotten a response from Microsoft Support about who I should contact at Apple about my issue though... * I almost forgot! At one point the Xbox team wanted me to log into an Xbox One to try and adjust the privacy settings there. Only problem was that I don't own an Xbox One so they suggested that I some how come upon one on my own because they were confident it would solve my issue.