Over 95% of Twilio's users don't meaningfully contribute to their bottom-line. Their revenue is a fat long-tail dominated by outliers. I'd say Twilio does care

Over 95% of Twilio's users don't meaningfully contribute to their bottom-line. Their revenue is a fat long-tail dominated by outliers. I'd say Twilio does care about every developer because they have no idea which customers will become outliers.