I have had a very similar realization regarding customer service. I used to think manners obliged me to be patient on the phone or at the customer service count

I have had a very similar realization regarding customer service. I used to think manners obliged me to be patient on the phone or at the customer service counter. That I should jump through all the hoops put before me. And finally if the outcome put before me was unsatisfactory that I should accept it and move on. But I've come to see that customer service is just as much something I'm paying for as the root service or good I'm buying. Furthermore, the notion that an acceptable remedy to the problem that a company cannot have it's shit together enough to adequately service the occasional difficulties surrounding the transactions of its products is to impose upon me has become unacceptable in my mind. I know this is going to sound entitled but think of it this way, it is also an entitled position to assume people should be obliged to fill out forms, perform extra steps or wait in line because of a mistake a company has made. I'm not encouraging anyone to treat people like garbage but my threshold for corporate BS has become extremely low and I ask for issue escalation pretty fast if a company isn't fixing a problem.