Yeah, we're both arguing against extreme positions. I fully agree that so long as SLA's are negotiated proportionally to infrastructure investment in money and

Yeah, we're both arguing against extreme positions. I fully agree that so long as SLA's are negotiated proportionally to infrastructure investment in money and time, then it's all good. I've personally seen Ops teams get tricked by being told things weren't important, when in fact they became production emergencies with yelling when they invariably went down.