That's certainly an unusual request/demand. On the other hand, it seems clear that Apple didn't make a mistake. Even if the Kapeli guy wasn't personally respo

That's certainly an unusual request/demand. On the other hand, it seems clear that Apple didn't make a mistake. Even if the Kapeli guy wasn't personally responsible for the fraudulent activity (but there's some evidence he might have been), it still occurred, on an account using the same credit card as his, and it was reasonable for Apple to initially assume the accounts were operated by the same person and ban them. Further, the specific "accurately stated" language the rep suggested, about the accounts being linked and trying to unlink them, seems to indeed be accurate. So is it that unreasonable to ask him to make a statement to that effect?