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From the Apple guy on the phone: "We need it to be accurate, right? So, accurately stated, we believe the account was linked to an account with fraudulent acti

From the Apple guy on the phone: "We need it to be accurate, right? So, accurately stated, we believe the account was linked to an account with fraudulent activity, and accurately you are working with Apple to unlink your account and bring the account back into the program." "We want to work with you, right? But we want to make it clear that WE didn't make a mistake." I've never had customer service that bad from Apple before. The ONLY THING this guy wanted was for the guy to write a blog post saying Apple didn't make a mistake!

matt4077 9y ago
What? He was caught spamming and defrauding customers on the App Store, and under the pressure of the developer community that believed his story about a "friend" using his credit card/hardware/name they actually gave in and would have let him get away with it... All for the small price of admitting that at the very least he should have read the e-mails they send him before suspending the account.
- rhizome 9y ago
  "Fraud" seems like a pretty strong word for fake reviews.
  - mercer 9y ago
    Isn't it pretty much the definition of fraud?
    - rhizome 9y ago
      No.
- tehwebguy 9y ago
  It doesn't sound at all like Apple believes he ran both accounts on that phone call.
comex 9y ago
That's certainly an unusual request/demand. On the other hand, it seems clear that Apple didn't make a mistake. Even if the Kapeli guy wasn't personally responsible for the fraudulent activity (but there's some evidence he might have been), it still occurred, on an account using the same credit card as his, and it was reasonable for Apple to initially assume the accounts were operated by the same person and ban them. Further, the specific "accurately stated" language the rep suggested, about the accounts being linked and trying to unlink them, seems to indeed be accurate. So is it that unreasonable to ask him to make a statement to that effect?

matt4077 9y ago

What? He was caught spamming and defrauding customers on the App Store, and under the pressure of the developer community that believed his story about a "friend" using his credit card/hardware/name they actually gave in and would have let him get away with it... All for the small price of admitting that at the very least he should have read the e-mails they send him before suspending the account.

rhizome 9y ago
"Fraud" seems like a pretty strong word for fake reviews.
- mercer 9y ago
  Isn't it pretty much the definition of fraud?
  - rhizome 9y ago
    No.
tehwebguy 9y ago
It doesn't sound at all like Apple believes he ran both accounts on that phone call.

comex 9y ago

That's certainly an unusual request/demand. On the other hand, it seems clear that Apple didn't make a mistake. Even if the Kapeli guy wasn't personally responsible for the fraudulent activity (but there's some evidence he might have been), it still occurred, on an account using the same credit card as his, and it was reasonable for Apple to initially assume the accounts were operated by the same person and ban them. Further, the specific "accurately stated" language the rep suggested, about the accounts being linked and trying to unlink them, seems to indeed be accurate. So is it that unreasonable to ask him to make a statement to that effect?