4 ms·

Background: https://blog.kapeli.com/dash-and-apple-my-side-of-the-story/ https://blog.kapeli.com/dash-and-apple-my-side-of-the-story/

tehwebguy 9y ago
From the Apple guy on the phone: "We need it to be accurate, right? So, accurately stated, we believe the account was linked to an account with fraudulent activity, and accurately you are working with Apple to unlink your account and bring the account back into the program." "We want to work with you, right? But we want to make it clear that WE didn't make a mistake." I've never had customer service that bad from Apple before. The ONLY THING this guy wanted was for the guy to write a blog post saying Apple didn't make a mistake!
- matt4077 9y ago
  What? He was caught spamming and defrauding customers on the App Store, and under the pressure of the developer community that believed his story about a "friend" using his credit card/hardware/name they actually gave in and would have let him get away with it... All for the small price of admitting that at the very least he should have read the e-mails they send him before suspending the account.
  - rhizome 9y ago
    "Fraud" seems like a pretty strong word for fake reviews.
    - mercer 9y ago
      Isn't it pretty much the definition of fraud?
      - rhizome 9y ago
        No.
  - tehwebguy 9y ago
    It doesn't sound at all like Apple believes he ran both accounts on that phone call.
- comex 9y ago
  That's certainly an unusual request/demand. On the other hand, it seems clear that Apple didn't make a mistake. Even if the Kapeli guy wasn't personally responsible for the fraudulent activity (but there's some evidence he might have been), it still occurred, on an account using the same credit card as his, and it was reasonable for Apple to initially assume the accounts were operated by the same person and ban them. Further, the specific "accurately stated" language the rep suggested, about the accounts being linked and trying to unlink them, seems to indeed be accurate. So is it that unreasonable to ask him to make a statement to that effect?
Osmium 9y ago
Small point of interest, this app was involved in some other controversy in the past too: https://twitter.com/wakaba_en/status/322751026211983360 https://twitter.com/wakaba_en/status/322751026211983360 https://dribbble.com/shots/1046492-Dash-app-replacement-icon https://dribbble.com/shots/1046492-Dash-app-replacement-icon
- AsyncAwait 9y ago
  Yeah, sounds like he had some problems with honesty in the past, however he seems to really be trying to legitimize himself with Dash over the past while, so I'd give him a pass. There aren't that many people willing to reform their ways.
  - johansch 9y ago
    Has he confessed to the fraud?
    - AsyncAwait 9y ago
      I guess he did not confess to such a thing, but I don't think he committed fraud, more of a disinformation campaign, but my point is why keep harping on it? He seems to have stopped it and at least we got Dash for iOS open-sourced as a result, so perhaps not ideal, but what do you want to do? You're free to not give him any business, but some people still find it useful. There are companies like Nestle, IBM and Coca-Cola with much shoddier business practices that I am pretty sure you wouldn't mind doing business with. Bill Gates also did many shady things in the past, yet am sure you used Windows, so did Steve Jobs, Jeff Bezos and Eric Schmidt etc.
fengb 9y ago
Pretty strong refutation to his version: https://forums.macrumors.com/threads/apple-says-1-000-fraudulent-reviews-were-detected-across-two-accounts-owned-by-dash-developer-update-developer-responds.2005850/page-12#post-23708918 https://forums.macrumors.com/threads/apple-says-1-000-fraudu...
johansch 9y ago
https://daringfireball.net/2016/10/apple_dash_controversy https://daringfireball.net/2016/10/apple_dash_controversy

tehwebguy 9y ago

From the Apple guy on the phone: "We need it to be accurate, right? So, accurately stated, we believe the account was linked to an account with fraudulent activity, and accurately you are working with Apple to unlink your account and bring the account back into the program." "We want to work with you, right? But we want to make it clear that WE didn't make a mistake." I've never had customer service that bad from Apple before. The ONLY THING this guy wanted was for the guy to write a blog post saying Apple didn't make a mistake!

matt4077 9y ago
What? He was caught spamming and defrauding customers on the App Store, and under the pressure of the developer community that believed his story about a "friend" using his credit card/hardware/name they actually gave in and would have let him get away with it... All for the small price of admitting that at the very least he should have read the e-mails they send him before suspending the account.
- rhizome 9y ago
  "Fraud" seems like a pretty strong word for fake reviews.
  - mercer 9y ago
    Isn't it pretty much the definition of fraud?
    - rhizome 9y ago
      No.
- tehwebguy 9y ago
  It doesn't sound at all like Apple believes he ran both accounts on that phone call.
comex 9y ago
That's certainly an unusual request/demand. On the other hand, it seems clear that Apple didn't make a mistake. Even if the Kapeli guy wasn't personally responsible for the fraudulent activity (but there's some evidence he might have been), it still occurred, on an account using the same credit card as his, and it was reasonable for Apple to initially assume the accounts were operated by the same person and ban them. Further, the specific "accurately stated" language the rep suggested, about the accounts being linked and trying to unlink them, seems to indeed be accurate. So is it that unreasonable to ask him to make a statement to that effect?

Osmium 9y ago

Small point of interest, this app was involved in some other controversy in the past too: https://twitter.com/wakaba_en/status/322751026211983360 https://twitter.com/wakaba_en/status/322751026211983360 https://dribbble.com/shots/1046492-Dash-app-replacement-icon https://dribbble.com/shots/1046492-Dash-app-replacement-icon

AsyncAwait 9y ago
Yeah, sounds like he had some problems with honesty in the past, however he seems to really be trying to legitimize himself with Dash over the past while, so I'd give him a pass. There aren't that many people willing to reform their ways.
- johansch 9y ago
  Has he confessed to the fraud?
  - AsyncAwait 9y ago
    I guess he did not confess to such a thing, but I don't think he committed fraud, more of a disinformation campaign, but my point is why keep harping on it? He seems to have stopped it and at least we got Dash for iOS open-sourced as a result, so perhaps not ideal, but what do you want to do? You're free to not give him any business, but some people still find it useful. There are companies like Nestle, IBM and Coca-Cola with much shoddier business practices that I am pretty sure you wouldn't mind doing business with. Bill Gates also did many shady things in the past, yet am sure you used Windows, so did Steve Jobs, Jeff Bezos and Eric Schmidt etc.

fengb 9y ago

Pretty strong refutation to his version: https://forums.macrumors.com/threads/apple-says-1-000-fraudulent-reviews-were-detected-across-two-accounts-owned-by-dash-developer-update-developer-responds.2005850/page-12#post-23708918 https://forums.macrumors.com/threads/apple-says-1-000-fraudu...

johansch 9y ago

https://daringfireball.net/2016/10/apple_dash_controversy https://daringfireball.net/2016/10/apple_dash_controversy