As someone who has been a customer of SurveyMoneky for years (paying for top tier membership) I have very few complaints about their technology. It works well,

As someone who has been a customer of SurveyMoneky for years (paying for top tier membership) I have very few complaints about their technology. It works well, and their service is good when it doesn't. However, I'd really love it if they could up their ambitions to unseat the SPSS hegemony in handling survey data correctly. Our company maintains a license of SPSS just for handling the output of surveys from survey monkey, because there are no faster ways to aggregate surveys results from multiple languages. SurveyMonkey still lacks true multilingual support. Meanwhile, I would love to get away from SPSS, but I haven't found a good workflow in any other GUI-ish tool that allows me to do what I need to do faster. If Serena Williams is reading this, I hope that as a board member she can push SM to focus more on the higher end product roadmap.