I have a real issue with UPS / Amazon... ordered things like air filters, or a closet mounting rail, or just other random odds and ends I normally get an Home D

I have a real issue with UPS / Amazon... ordered things like air filters, or a closet mounting rail, or just other random odds and ends I normally get an Home Depot or Costco... and they get all mashed up during shipping. Waste of time / energy to get them from Amazon if I can't be assured what I order won't be destroyed in transit. Anything that's not wrapped in another box is pretty much guaranteed to be jacked up when it gets to me in Austin. But when you're out in the boonies, and the UPS drivers have to go a long way to get something to you... everything ends up busted / scuffed up in transit. It just sucks. Whenever I order anything for my Dad from Amazon (he lives in a very remote part of the US), what gets to him is never idea. I ordered a cowboy hat... and somehow it was squished flat. He tried to fix it, but by the time he told me it was destroyed in shipping it was a huge pain to return (he didn't know about returns). I ordered a bunch of jam... and they left it outside in sub-zero temperatures and all the jars broke because the jam expanded when it froze. I ordered a Jew's Harp and Harmonica set for him... and somehow the box got opened and only one of the instruments made it to him. Amazon hasn't always been great about returns / refunds in these situations. They are getting a little better, but it's just a shipping issue. Shipping sucks to remote areas, and as long as shipping sucks, the Amazon experience will suck.