> But when I need clothes, car parts, electronic components, computer parts, any physical product with a non-zero chance of failure or an immediate desire reall

> But when I need clothes, car parts, electronic components, computer parts, any physical product with a non-zero chance of failure or an immediate desire really - knowing I can try something on or walk in 10 minutes later and return something and get it replaced on the spot is a killer feature - one that online shopping cannot replace For most people, getting ready to go out, getting to the mall, parking, walking to the store, browsing, buying, then getting home - the total amount of time required for that is way more than ten or twenty minutes. Re "non-zero chance of failure", that doesnt mean that there's necessarily much of a chance of failure, so plenty of these are fine to get online